Política de reembolso

Return Policy

Please Read Carefully

To request a return, click HERE.

We offer a 30-day return window for eligible items. This means you have 30 days from the date you receive your item to request a return.

Custom Items (Final Sale)

All custom items are final sale and are not eligible for returns or exchanges.

Custom items are made specifically to the details selected at checkout, including name, font, size, and chain length. Because of this, we strongly recommend reviewing all customization details carefully before completing your order.

Exception:
If an error was made on our part (such as incorrect customization, defect, or damage), we will gladly accommodate and make it right. Please contact us immediately upon receiving your order so we can resolve the issue.

Non-Custom Items

Non-custom items follow the return guidelines below and remain unchanged from our previous policy.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn and unused

Items sent back without first requesting a return will not be accepted.

If your return is approved, you will receive:

  • A return shipping label

  • Instructions on how and where to send your package

Once your returned item(s) are received, you will be contacted via email for final confirmation.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • Your item arrives damaged

  • Your item is defective

  • You received the wrong item

We will evaluate the issue and work with you to resolve it promptly.

Exchanges

The fastest way to receive a different item is to return the eligible item and place a new order once your return is approved.

Please note:

  • If the item was purchased on sale and is no longer on sale at the time of re-purchase, the current price will apply.

Refunds

  • Custom items: Not eligible for refunds unless an error was made on our part.

  • Non-custom items: Refunds will be issued for the amount paid minus original shipping costs once the return is approved and received.

Please allow time for your bank or credit card provider to process the refund.

Additional Notes