Terms & Conditions

TERMS & CONDITIONS

I understand and agree to all of these terms and conditions upon purchasing:

  1. I have read the return & shipping policy pages.
  2. I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 4-8 weeks (only counting business days) OR MORE to receive my order.
  3. I understand that my PRE ORDER items will ship according to the pre-order shipping time frame given for that item.
  4. I confirm that I have typed the correct spelling for my custom name jewelry.
  5. I confirm that I have ordered the correct color, style, font, and quantity.
  6. I understand if I want to make a change to my order 24 hours after my order has been placed and is in production I will have to pay a $15 order change fee.
  7. I understand that changes cannot be made to my order after 48 hours of placing my order. 
  8. I understand that if I change my order during processing that it will cause a delay in my shipping/receiving.
  9. I understand that cancelling my order after 24 hours of placing the order will result in a cancellation fee of 50% of my order value.
  10. I understand that my order cannot be cancelled after 48 hours of placing my order.
  11. I confirm that my shipping and email address is correct.
  12. I understand if there's a return to sender due to wrong/invalid address I must pay a shipping fee in order to get it sent to the correct address.
  13. I understand if there's a return to sender due to wrong/invalid address and I opt to not pay the re-shipment fee I will not be refunded.
  14. I understand that due to COVID-19 that I may or may not have to sign for my package under the discretion of the package handler.
  15. I understand that Queendom Treasurez is not responsible for any delayed, missed or rescheduled deliveries from USPS. 
  16. I understand that the jewelry I order is tarnish resistant meaning the material used is resistant to corrosion and won’t fade easily. I understand everyone’s body constitution is different so the degree of fading can be different. I understand that I will not be refunded in the event my jewelry begins to fade. 
  17. I understand if I received my items damaged or broken I have 3 days to report it in order to receive a replacement. After day 3 Queendom Treasurez is not responsible for broken items. 

SHIPPING POLICY

 

For custom orders please allow 15-30 business days processing time and 7-10 business days for shipping time

All items are shipped via USPS or FED EX. Once items are shipped you will receive shipping notification via email or text.

**Please note orders containing multiple items (custom and non custom items) may come in separate packages.

 

Return Policy

Please Read Carefully

To request a return, click HERE.

We offer a 30-day return window for eligible items. This means you have 30 days from the date you receive your item to request a return.

Custom Items (Final Sale)

All custom items are final sale and are not eligible for returns or exchanges.

Custom items are made specifically to the details selected at checkout, including name, font, size, and chain length. Because of this, we strongly recommend reviewing all customization details carefully before completing your order.

Exception:
If an error was made on our part (such as incorrect customization, defect, or damage), we will gladly accommodate and make it right. Please contact us immediately upon receiving your order so we can resolve the issue.

Non-Custom Items

Non-custom items follow the return guidelines below and remain unchanged from our previous policy.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn and unused

Items sent back without first requesting a return will not be accepted.

If your return is approved, you will receive:

  • A return shipping label

  • Instructions on how and where to send your package

Once your returned item(s) are received, you will be contacted via email for final confirmation.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • Your item arrives damaged

  • Your item is defective

  • You received the wrong item

We will evaluate the issue and work with you to resolve it promptly.

Exchanges

The fastest way to receive a different item is to return the eligible item and place a new order once your return is approved.

Please note:

  • If the item was purchased on sale and is no longer on sale at the time of re-purchase, the current price will apply.

Refunds

  • Custom items: Not eligible for refunds unless an error was made on our part.

  • Non-custom items: Refunds will be issued for the amount paid minus original shipping costs once the return is approved and received.

Please allow time for your bank or credit card provider to process the refund.

Additional Notes