Shipping policy
We strive to provide a seamless shopping experience. Please review our shipping policy to better understand the timelines for your order:
Free Shipping
We offer free standard shipping on orders of $75 or more.
Custom Orders
- Production Time: Custom orders are made to order and require 15-30 business days for production.
- Shipping Time: Once completed, please allow an additional 7-14 business days for shipping.
- Delivery Window: You can expect your custom order to arrive within 3-6 weeks of placing your order.
Non-Custom Orders
- Processing Time: Please allow 5-7 business days for processing.
- Shipping Time: Once processed, delivery will take an additional 5-10 business days.
Pre-Order Items
Pre-order items will ship based on the specific pre-order timeframe indicated for that item.
Shipping Notifications
Once your items have shipped, you will receive a notification via email or text with tracking information. Please note that global shipping conditions may occasionally cause delays.
Inquiries About Shipping or Delivery
We kindly request that you refrain from contacting us with questions such as "When will my order ship?" or "When will I receive my package?" Estimated delivery dates are provided with each item, and we will notify you promptly if there are any production delays. If your package has not arrived within the specified timeframes, please contact our customer service team.
Understanding Business Days
Business days are Monday through Friday, 9:00 AM to 4:00 PM (EST), excluding holidays.
Estimating Your Delivery Date
Each item lists an estimated delivery range so you can plan accordingly. Please note:
- Delivery can occur anytime within the provided range.
- We kindly ask that you wait until the delivery timeframe has elapsed before contacting customer service for assistance.
Thank you for your understanding and support. We look forward to serving you!