FAQ

Q: What is your return policy?

A: We have a 30-day return policy

Please refer to our returns policy HERE to submit a return request.

Q: When will I receive my order?

A: Custom jewelry is made to order and has a turnaround of 4-6 weeks. Each item gives an estimated delivery date so customers are aware of when to expect their order. Please note the estimated delivery date is a range and customers will receive their order anywhere in between the two dates given. Please wait for the allotted time given before contacting customer service.

Non Custom jewelry will ship out within 1-3 business days and shipping transit time is 5-10 business days. 

You can also refer to our shipping policy HERE 

Q: Is the jewelry real gold?

A: Most of our jewelry is plated with real gold with stainless steel, copper, or alloy as the base metal. It is not 100% solid gold but a great alternative that is affordable, high in luster, shine, and quality, and will last a very long time.

Q: Does the jewelry tarnish?

A: Our jewelry is tarnish resistant meaning the material we use is resistant to corrosion and won’t fade easily. Please keep in mind that many metals will fade but can be avoided to prolong the lifespan of the jewelry. Everyone’s body constitution is different and the degree of fading is also different. All of the metal we use in our jewelry is high-quality and hypoallergenic, which means it’s safe for sensitive skin. 

Most customers are able to shower and get in water with their jewelry. But again please be mindful that everyone’s body constitution is different so the degree of fading can be different. It’s best to take care of your jewelry by avoiding too much water, sweat, and chemicals. And to store jewelry in a dry and safe place away from other metals.

See below for a breakdown on how to take care of your silver or gold jewelry. 

SILVER: Tarnished silver can be caused by a number of chemicals such as sulfur, moisture, chlorine, and your own skin’s acidity level. It is very easy to manage and remove tarnish from silver. Clean your jewelry with a polishing cloth which we include in every order. Also wear it regularly. The natural oils on your skin can actually help keep your jewelry clean and maintain its brilliance.

GOLD: Gold above 14 karat should not tarnish. For gold plated jewelry, we plate 18k-24k gold over stainless steel, copper, or alloy to ensure gold won’t rub off over time so you’re able to wear it for years. 

How to store jewelry so it doesn’t tarnish?

• Keep your jewelry dry. Try not to store it in humid places, like the bathroom. 
• Separate your jewelry by metal and type. Try a stackable jewelry organizer or something like drawer compartments to keep your pieces organized and separate. Make sure to keep costume jewelry separate from semi-fine and fine jewelry to prevent tarnish. 
• If you keep your jewelry out in the open, store it in a place with a consistent temperature. Designate a special place for your go-to pieces so that they are easy to see and grab in a hurry!
• Store delicate jewelry in a dark and dry location. 

 

Q: How do I know what length or size to get for my jewelry?

A: Click HERE for our jewelry guide to ensure you get the correct sizing.